Shipping policy

At Swayra, we know you’re excited to receive your new outfit — and we’re just as excited to ship it to you! We work with reliable courier partners to ensure your order reaches you safely and on time.

1. Order Processing & Dispatch Time 

  • Shipping Timeline: Please allow 2 working days for dispatch.
  • Business Days: Monday to Saturday (excluding public holidays).
  • Note: Orders placed after 12 PM are processed the next working day.

2. Estimated Delivery Timelines 

Once dispatched, your order is usually delivered within:

  • Metros: 3–4 business days
  • Rest of India: 5–7 business days
  • Remote / Outskirts: 7–10 business days

These are estimated timelines. Delivery may be affected by weather, courier issues, or festivals. While we aim for speed, specific delivery dates cannot be guaranteed.

3. Shipping Charges

We provide FREE Shipping on all orders: Prepaid(UPI / Credit Card / Debit Card / Net Banking) and COD both. No hidden conditions

4. Cash on Delivery (COD) Policy 

To keep COD sustainable and avoid fake orders:

  • COD is not available on high-value orders above INR 5,000.
  • We may verify COD orders via an automated call or WhatsApp message.
  • Unverified orders may be cancelled automatically.
  • Customers with repeated RTOs (Refusal to Accept) may have COD disabled for future orders.
  • Please ensure your phone number is active and someone is available to pay cash.

5. Order Tracking 

Once the order is dispatched, you will receive an email with your live tracking link.

6. Change of Address 

  • Before Dispatch: You can change your address or phone number anytime before your shipping label is generated. Please message us on WhatsApp immediately!
  • After Dispatch: Once you receive the tracking link, no further changes can be made as the package is already with the courier.

7. Damaged / Wrong Product Received

We take packaging seriously, but rare human errors can happen. If you receive a wrong product, damaged item, or tampered parcel:

  • Please record a continuous parcel opening video (Unboxing Video).

  • Contact us within 48 hours of delivery.

  • Without an unboxing video, we unfortunately cannot process claims for damaged or missing items.

8. Delays or Stuck Shipments 

If your order is significantly delayed:

  • Check the tracking link first.
  • Contact us on WhatsApp or Email.
  • We will escalate it with the courier partner to resolve it for you.

9. Missed Deliveries

We know you are excited to receive your new outfit, and we want to ensure it reaches you smoothly!

If you miss the first delivery attempt, don't worry. Our courier partners will make up to 3 delivery attempts to your address before returning the parcel to us. To ensure a seamless delivery:

  • Please ensure the phone number provided at checkout is active and reachable.

  • Please ensure someone is present at the premises to receive the package.

  • If a parcel is returned to us after multiple failed attempts, simply reach out to our support team on WhatsApp, and we will happily assist you in getting it reshipped!

 

10. International Shipping 

Currently, we ship only within India. We’re working on taking Swayra global soon!

11. Contact Us

We’re always happy to help!

WhatsApp: +91-9660846710

Email: reach@swayra.in

Working Hours: Mon–Sat, 10:00 AM to 7:00 PM