Return & Exchange Policy

At Swayra, we want you to love what you wear. We believe in trying things on in the comfort of your own home, risk-free. If the fit isn't right or the style isn't you, returning it is easy and on us.

1. The Timeline: 7 Days, Hassle-Free

You have 7 days from the delivery date to initiate a return or exchange.

  • No rush. Take your time to decide.

  • As long as the request is started within 7 days, you are eligible for a full refund or exchange.

2. How to Initiate a Return/Exchange

We offer a seamless Doorstep Pickup service. No need to print labels or visit a courier office.

a) Log In & Request

  • Visit our store and click on the profile icon to Log In.

  • Go to your order history, select the order, and click "Request Return."

b) Select Your Reason

  • Choose the items you want to return/exchange and select the reason.

  • Note for Exchanges: Please mention the new size/color you want in the "Notes" section.

c) We Arrange the Pickup

  • Once your request is approved (usually within 24 hours), we will schedule a courier to come to your address.

  • You will receive an email/SMS confirming the pickup date.

3. Free Domestic Returns

We believe you shouldn't have to pay for a product you don't keep.

  • Return Shipping is Free: We provide a pre-paid shipping label for all domestic returns and exchanges. No hidden fees.

4. Refunds & The "Bonus" Option

  • Original Payment: Refunds are processed back to your original payment method within 5–7 business days of us receiving the return.

  • Store Credit (+10% Bonus): If you choose Store Credit instead of a cash refund, we’ll add an extra 10% to the value. It’s our way of saying thanks for staying with the Swayra family.

5. Return Condition

To ensure we can give these items a new home, we kindly ask that returns are:

  • Unworn and unwashed.

  • In their original condition with tags attached.

  • Note: If you tried it on and got a little makeup on it, don't panic. Just let us know in the portal.

6. Damaged or Incorrect Items

If we messed up, we will fix it immediately.

  • Please email us at reach@swayra.in or use the portal.

  • We will send a replacement immediately and you won't need to worry about return shipping costs.

Need help? Our styling team is here for you. Chat with us on the site or email reach@swayra.in